Contact Masking & MailProxy Platform

Solution

Performers Group designed and implemented a MailProxy / Contact Masking Service acting as a secure communication gateway between the CRM, email systems, and external clients.

The system replaces all real contact details with globally unique fake identifiers while preserving fully functional communication.

• Real email addresses and phone numbers are never stored in the CRM
• Each real contact is mapped to a unique fake email and fake phone number
• Employees see and use only fake contacts inside CRM and email clients
  
• Outgoing emails sent to fake addresses are transparently rerouted to real recipients
  
• Incoming replies are automatically remapped back to fake identities
  
• Phone calls resolve fake numbers to real ones via API integration

The solution ensured that all internal systems, logs, exports, and third-party copies contained only masked data. Access to real contact data is restricted and available only to authorized administrators for a limited time.